Terms & Conditions

Welcome to Zaita Tours, a platform dedicated to crafting unforgettable experiences and African safari adventures. By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully to ensure a smooth and enjoyable journey with us.

1. Bookings and Deposits

1.1. To secure your chosen tour package, a deposit is required at the time of booking. The deposit amount will vary depending on the package selected and will be clearly communicated during the booking process.

1.2. Deposits are non-refundable, except in exceptional circumstances as outlined in section 2.5.

1.3. Final payment for the remaining balance of your tour package must be made within the specified timeframe, which will be communicated to you at the time of booking.

1.4. Failure to pay the remaining balance within the specified timeframe may result in the cancellation of your booking, and your deposit will not be refunded.

2. Cancellations and Refunds

2.1. All cancellations must be made in writing and are subject to the following conditions:

  • Cancellations made up to 60 days before departure: Full refund minus the non-refundable deposit
  • Cancellations made 30-59 days before departure: 50% refund of the total tour package cost
  • Cancellations made within 29 days of departure: No refund will be provided

2.2. If you cancel your tour package and have already paid the full amount, refunds will be processed within 30 days of the cancellation date.

2.3. Refunds will be made using the same payment method used for the original booking.

2.4. If Zaita Tours is forced to cancel your tour package due to unforeseen circumstances, such as natural disasters or political instability, you will be entitled to a full refund or the option to reschedule your tour.

2.5. In exceptional circumstances, such as the death or serious illness of a traveler or their immediate family member, Zaita Tours may consider refunding the deposit at its discretion.

3. Changes to Itinerary

3.1. While we make every effort to adhere to the published itinerary, unforeseen circumstances may require alterations to the scheduled activities, accommodations, or transportation.

3.2. Zaita Tours reserves the right to amend the itinerary for reasons beyond our control, such as weather conditions, wildlife movements, or changes to local regulations.

3.3. In the event of significant changes to the itinerary, Zaita Tours will notify you as soon as possible, and where possible, will offer alternative arrangements or a refund for any missed activities.

4. Insurance and Liability

4.1. We strongly recommend that all travelers obtain comprehensive travel insurance to protect against unforeseen circumstances, such as medical emergencies, trip cancellations, and loss of personal belongings.

4.2. Zaita Tours is not liable for any costs or damages incurred due to these events, and it is the responsibility of the traveler to ensure they are adequately insured.

4.3. While Zaita Tours takes every precaution to ensure the safety and well-being of our guests, we cannot be held responsible for any injury, illness, or loss of life resulting from participating in our tour packages.

5. Privacy and Data Protection

5.1. We are committed to protecting your personal information and adhering to all relevant privacy laws and regulations.

5.2. By using our website and providing personal information, you agree to the collection, storage, and processing of your data by our Privacy Policy.

5.3. We may use your personal information to provide you with relevant information about our tour packages, special offers, or other products and services we believe may interest you. You may opt out of receiving such communications at any time.

6. Updates to Terms and Conditions

6.1. We may update these terms and conditions periodically to reflect changes to our products and services or to comply with legal or regulatory requirements.

6.2. Your continued use of our website and services constitutes acceptance of any changes made to these terms and conditions.

7. Governing Law and Jurisdiction

7.1. These terms and conditions are governed by and construed by the laws of Tanzania.

7.2. Any disputes arising from or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Tanzanian courts.

8. Contact Information

8.1. If you have any questions, or concerns, or require further clarification regarding these terms and conditions, please do not hesitate to contact us:

Email: [email protected]

Phone: +255 734 800 094

9. Tour Participation and Eligibility

9.1. To participate in our tour packages, all travelers must be in good physical health and have no medical conditions that could impact their ability to participate in the activities outlined in the itinerary.

9.2. Zaita Tours reserves the right to refuse participation to any individual who is deemed unfit or unable to safely engage in the activities included in the tour package.

9.3. Travelers under the age of 18 must be accompanied by a parent or legal guardian and have written consent from a parent or legal guardian to participate in the tour package.

10. Conduct and Behavior

10.1. All travelers are expected to conduct themselves in a respectful and considerate manner towards fellow travelers, Zaita Tours staff, and local communities.

10.2. Any behavior deemed to be disruptive, offensive, or potentially harmful may result in the individual being removed from the tour package without a refund.

11. Photography and Marketing

11.1. During our tour packages, we may take photographs or videos for marketing purposes. By participating in our tours, you consent to the use of these images for promotional materials, including but not limited to social media, brochures, and our website.

11.2. If you do not wish to be included in any photography or videography, please inform your tour guide at the start of the tour.

12. Force Majeure

12.1. Zaita Tours shall not be liable for any failure to perform its obligations under these terms and conditions due to force majeure events, including but not limited to natural disasters, political instability, acts of terrorism, or other events beyond our control.

By choosing Zaita Tours, you are embarking on a journey filled with unforgettable memories, immersive experiences, and a commitment to ethical and sustainable travel. We look forward to sharing the wonders of Africa with you.