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Terms & Conditions

Reservations

Shall be confirmed by E-Mail or Writing. A deposit of (30% for Camping) and (50% Lodge & En-Suite tented camps) of the total tour cost is required on confirmation of reservation. The remaining balance can be paid prior to the safari commencing, or in cash or via credit card – Master card or Visa card with 5% surcharge on Arrival- Reservations made and confirmed less than six (6) weeks to departure of the safari are only considered as confirmed if the total cost of the safari is paid on reservation, All safari must be paid in full before the start of the safari.

All bank charges are to be settled by the client respectively. This includes transaction fees charged by our bank. The amount shown on the invoice is the amount that needs to reflect in our account and should bank charges have been deducted, we would have to invoice you afterward.

Booking Agreement

A booking is confirmed and these Terms and Conditions shall apply when Zaita Tours has received the agreed deposit from the client and the client has received written confirmation from Zaita Tours of the booking. The client confirming the booking must be 18 years of age and above and agrees to provide full, complete and accurate information as requested by Zaita Tours to confirm the booking. Any client confirming a booking on any tour with more than one named client agrees that:

i) S/he has the authority to make such a booking on behalf of all other clients and has communicated all necessary information to the other clients

ii) The information that s/he has provided regarding all clients is complete and accurate, and s/he has obtained all necessary consents and permissions to share such information with Zaita Tours.

Online Credit Card Payment

Credit card payment is the fastest and easiest method of making payments to us. This mode of payment has a 5% bank surcharge that has to be added on top of the original amount. We can immediately get an approval once the payment was processed. This payment method helps us confirm reservations easily.

Note: The 5% charge does not come from Zaita Tours, it is a bank surcharge for credit card transactions.

Tour packages are confirmed upon receipt of 30% deposit of the total cost of the package. Balance Payable in full 30 days prior to arrival. Full payment or 50% is required if the tour is booked less than 30 days.

Cancellation.

Of a reservation must be received in writing to the office that confirmed the reservation and shall only be effective from the date of receipt of the cancellation by the booking office. Cancellations are liable to the following charges calculated from the date of receipt of the notification and based on the total cost of the tour. 12 to 8 weeks prior to departure 25% loss of deposit. Six to three weeks prior to departure 50% of total cost. eight to six week prior to departure, 75% of total cost. Less than four (4) week prior to departure of tour 100% of total cost.

Refunds.

No refunds are given for
1: Lost travel time or substitution of advertised facilities/accommodation 
2: Itineraries amended after departure. 
3: Circumstances arising beyond the company control necessitating alternative arrangements to be made to ensure the safety and or further participation of and enjoyment of your program. 
4: Not appearing for any accommodation, sightseeing, and game drive, booked activities, without notifying the company in writing two (2) working days in advance.
5: Cutting short the booked itinerary for whatever reason.
6: There will be no refunds for unused services, all park fees once paid are non-refundable, all park entrance permits are one entry only.

Prices.

Rates are quoted in U.S Dollars. All prices are based on tariffs applicable at the time of printing and are subject to change without notice.
Increases in park fee’s entrance fee’s guide fee’s government levies are subject to increase’s often without due warning and are subject to change without notice.

Collections / transfers.

All tours start and end with collection from and return to any centrally located hotel in the main cities/town. If an out of town hotel or airport or a border transfer is required, a supplement will be charged. Unless otherwise specified in the tour itinerary.

Accommodations.

Based in lodges, hotels, and tented safari camps, or mobile camps depending on the type of tour booked in shared occupancy of twin bedded rooms/tents/ where applicable/ attached bath/shower.
A supplement will be charged for single room/tent requests.

Meal.

Full board, three meals per day, breakfast, lunch/packed lunch, and dinner whilst on safari. In the main towns and cities, the meal plan is included in the tour itinerary.

Cancellation by the company.

It is extremely rare that we have to cancel confirmed bookings. We always try to avoid cancelling, but we must reserve the right to do so. We shall not cancel your confirmed holiday less than 60 days before departure unless we are forced to do so as a result of unusual and unforeseeable conditions beyond our control, the consequences of which we could not have avoided even with all due care. If we cancel your tour (except where you have failed to make payment or as a result of force majeure) we shall offer you the choice of purchasing an alternative tour from us of a similar standard to that originally booked if available, in the same period. If the chosen alternative is less expensive than your original tour, we shall refund the difference.  If it is more expensive, we shall ask you to pay the difference. Alternatively, you are entitled to a full refund of all monies you have paid to us. We are not able to pay any expenses and losses incurred as a result of any cancellation.

Terms & Conditions

These are the terms and conditions governing the relationship between the company and you, to the total exclusion of any other terms and conditions. No alterations to the terms and condition may be made by any of the company’s employees, authorized representative or agents, unless in writing by an authorized officer of the company. All decisions and matters subject to the company’s discretion shall be by authorized officer of the company. The Company reserves the right to employ sub-contractors for all or part of the services.

Liability.

The company provides all the services, to the best of its ability for your comfort and safety, it should be understood that all safaris are undertaken at the risk of the client. Zaita Tours act as agent for hotels, transportation services and facilities provided by other parties, firms or corporations and cannot be held responsible for delays, loss, damage, injury or accident, change of itineraries which may occur through the negligence of any individual or company entrusted with such service.

Information on the websites.

All information given on the websites is to the company knowledge, correct at the time of going to press but the company reserves the right to change the same. The photographs reproduced and information provided in this brochure/website, depict typical scenes experienced and details on each destination; but the subject or scene may not necessarily be seen or experienced while visiting the destination.

Acceptance of risk.

The client acknowledges that the nature of the tour is expeditionary and adventurous and that such holidays may involve a significant amount of personal risk. Such risks include injury, disease, loss or damage to property, discomfort, and inconvenience. In particular, the client acknowledges that traveling in vehicles in any position other than seated in the seats provided inside the vehicle is entirely at the clients’ own risk.

The authority on tours.

At all times the decision of the company’s tour leader or representative will be final on all matters likely to endanger the safety and the smooth running continuation of the tour. The client must at all times strictly comply with the laws, customs, and foreign exchange and drug regulations of all countries visited. Should the client fail to comply with the above, or should the client interfere with the well being of the group then the tour leader or company representative may order the client to leave the tour without recourse to any refund?

Travel documents.

The client must be in possession of a valid travel document and all visas, permits, and certificates, required for the whole journey and the client accepts responsibility for obtaining the same. Any information or advice given by the company on visas, vaccinations, climate, clothing, baggage, special equipment, etc. is given in good faith but without responsibility on the part of the company.

Factors outside the company control (Force Majeure).

 The company will do its best to minimize the effects of matters outside its control but cannot accept any liability for these matters which include political disputes, border closures, refusal of visas, industrial action, delayed flights, unforeseeable climate, etc.

Clients’ responsibility for personal travels insurance.

The client is willing to accept full responsibility for insurance up to limits that the clients may require. This insurance must cover personal accident, medical expenses, air ambulance, loss of personal effects, repatriation costs, and all other expenses which might arise as a result of a loss, damage, injury, delay or inconvenience occurring to the client. It is compulsory that all clients have personal travel insurance. This policy must include the minimum costs of medical and repatriation expenses.

Clients’ responsibility for affecting other insurance.

The client is strongly advised to take out cancellation and curtailment insurance. The client acknowledges that insurance provision in respect of spouse and any other dependents is an important matter for which the client accepts full responsibility.

Children Policy.

Children under the age of 12 sharing a room with 2 adults generally pay 50% – 70% of the rate quoted except on air, rail, safaris, adventure programmers or balloon safaris. Children under 7 are not permitted in any tree hotels and most tented camps. Some wildlife lodges and tented camps accommodate a maximum of 2 persons. Other restrictions may apply from time to time. Children rates are available on request.

Claims and complaints.

If a client has a complaint against the company the client must first inform the tour leader or company representative whilst on tour in order that the tour leader or representative can attempt to rectify the matter. Any further complaint must be put in writing to the company within seven days after the tour ends.

Prices, Surcharges & Taxes

Due to the nature of the tourism industry in Tanzania and the prices of the resources on which it depends, the published price of any tour product is subject to change at any time, before or after booking confirmation, up to 30 days before the departure of such a tour. Zaita Tours reserves the right to impose surcharges on any tour products, but only for reasons arising from increases in accommodation costs, transportation costs, fuel costs, taxes or fees chargeable for services such as third party supplier costs, currency and exchange fluctuations, park fees or government action which impacts the price of the applicable tours, but only where the increase in question is substantial enough to warrant the right to impose these surcharges. Zaita Tours shall provide notice to the affected client as soon as reasonably possible upon learning of the necessity to impose a surcharge in accordance with this section.

Upon receiving notification from Zaita Tours the affected client(s) may elect to either:

(a) cancel the applicable tour booking without incurring any penalty; or

(b) accept the change of price

The client must notify Zaita Tours of their decision within 3 weeks of receipt of notice of the increase, or they shall have been deemed to have accepted the price change and have accepted liability for payment of the increase.

Changes to the itinerary

The client acknowledges by booking a tour with Zaita Tours that the nature of adventure travel, especially in Africa, requires considerable flexibility and acknowledges that they will permit reasonable alterations to the tour and/or itinerary by Zaita Tours. The client acknowledges their understanding that the route, schedules, timings, accommodations, itineraries, amenities and mode of transport may be subject to change without prior notice due to circumstances or events, which may include sickness or mechanical breakdown, incidents in the location where the tour will be operated, flight cancellations, strikes, events emanating from political disputes, entry or border difficulties, extreme weather and other unpredictable or unforeseeable circumstances which are beyond the reasonable control of Zaita Tours and that Zaita Tours is not liable to any client for such changes or amendments.

Zaita Tours shall not be liable to pay any discounts or refunds for missed or unused services which were missed or unused by the client due to no fault of Zaita Tours, its suppliers, or representatives, which shall include any termination of the client’s participation in the tour due to the client’s own fault, negligence or breach of these Terms and Conditions.

Although Zaita Tours will strive to ensure that the tour you have booked goes as planned, we do not guarantee that we will abide by the agreed tour itinerary and we therefore reserve the right to amend the tour itinerary where doing so may be necessary or advantageous. We will strive to notify you of any changes prior to the tour departure. However, Zaita Tours is not obligated to do so, nor shall not be liable to pay any refunds that may be claimed to result from such changes.

Zaita Tours is not in control of the management of the accommodation providers we use on our tours. Therefore, in some circumstances we may be notified by our accommodation providers that our reserved accommodation is no longer available, due to reasons that are beyond our control, and not the fault or negligence of Zaita Tours. In such circumstances we will provide alternative accommodation of at least the same standard or higher standard.

Images & Marketing

Zaita Tours reserves the right to use any photographs and videos taken during tours for marketing or any other advertising material. The client hereby gives consent to use such photographs and authorizes the Company to retain copyright for these photographs and such material.